Local residents will not have been surprised by the recent news that the W3 is the most complained about bus in the whole of Greater London. It’s been terrible recently with huge gaps in service – even during peak hours when it can become impossible to get on overcrowded buses. Katherine and I went to speak to bus users last week and found a 14 minute gap in service when buses were supposed to running every 5 minutes (see photo).
Our local MP Lynne Featherstone has raised her concerns with senior Trandport for London (TfL) officers – and is demanding action. She’s been assured that problems with the bus fleet and the operator are being addressed urgently.
However, in the meantime Ed, Katherine and I are asking local residents about their W3 experiences to make the case for improvements to the service. We’ve put questions about the W3 into a survey we are delivering across the ward and into our next Focus leaflet. Please do take the time to tell us what you think about the W3 – and we’ll help Lynne to demand improvements.